COVID-19 Safety Policy
Travel with confidence. Confirm vehicle cleaning and chauffeur arrangements for the specific booking with the supplying operator.
Our Commitment to Your Health and Safety
At Kroovel, your well-being has always been our highest priority, sitting alongside our commitment to providing an unparalleled luxury travel experience. Newcastle Limo & Car Hire arranges transport through the Kroovel network. Cleaning procedures and any additional hygiene arrangements must be confirmed for the specific vehicle and booking.
Confirming Vehicle Cleaning Arrangements
Vehicle presentation and cleaning standards are confirmed with the supplying operator where relevant. Whether you enquire about a Rolls-Royce Phantom Limo for a special occasion or a Mercedes Jet Class for an airport transfer, ask what preparation is included before confirming your booking. Points to discuss include:
- Interior Cleaning: Ask what interior cleaning is included and discuss any specific requirements.
- High-Touch Point Focus: Ask about the preparation of door handles, seat belts and buckles, armrests, window controls and entertainment touchscreens.
- Cabin Air Quality: Discuss ventilation preferences and confirm what can be accommodated for the vehicle offered.
Confirming Chauffeur Arrangements
For chauffeur hire bookings, confirm any presentation, cleaning or contact requirements with the supplying operator before booking. Questions can cover:
- Any specific hand-hygiene arrangements relevant to your booking.
- Whether additional preparation of contact surfaces can be arranged.
- Vehicle and chauffeur presentation requirements.
Check Arrangements for Each Service
We understand that trust is earned. We want you to feel completely confident when you book with us, regardless of the service. Do not assume that the same procedures apply to every service. Confirm the arrangements separately, whether you are arranging a grand entrance at The Royal Albert Hall in a Rolls-Royce Ghost, hiring a thrilling Bugatti Veyron, or chartering a private jet for business or leisure.
Your comfort and safety are paramount. Tell the team about any cleanliness or contact requirements when requesting a quote. Ask whether they can be accommodated before confirming the booking. If you have questions, please do not hesitate to contact our team.